The creator had just completed his second year for a Financial Services company he'd created to specialise in turning around companies that were on the verge of bankruptcy (lack of cashflow), and that of company acquisitions at that time (2008-2010) many whom outsourcing operations to Germany and India.
The business was there; just in many situations internally, issues arose and were not dealt with. Left, in some cases for many years. Obviously, it's very difficult to collect large amounts of money, resolve customer account queries from long-standing clients when the fault for non-payment/dispute was due to inefficiencies of the actual supplier's themselves.
And when seeking at the same time buyers to shift business to new ownership known as an acquisition, it's kind of important for them to know their Financials and hold strong accurately surrounding Operations.
With RBS Insurance (Tracker Network) the creator was tasked with assisting a National £120m a year turnover company in clearing up quite a bit of mess. It took him approximately 5 weeks to figure out how to do it. Then, a further 7 months passed before anything was actioned or implemented. Fire-fighting with senior management "that won't work", how do you know that", "you've been here two weeks", we've been here 10 years...". Then a senior manager ran off with this wonderful, great solution he'd figured out.
Anyway, after 5 months of not getting anywhere with it, the creator decided to go to the top floor and knock on, at that time, Fred-the-Shred's (sir Geoff Goodwin's) office door. He wasn't there, but his right-hand man was. So, a quick 5-minute conversation took place.
A few days later, a senior project manager arrived on the scene. Part of what happened is, the vehicles that were sold by car manufacturers in some cases, received free tracker systems with their new car purchase. Some didn't. Then some were sold in a year or three later. The Tracker company had lost track of all this, so had invoices issued here, there and everywhere. For example, claiming the manufacturers owed money for installations, etc. However, in many cases, not so. The actual customer had purchased separately.
And when vehicles were resold, the license for the tracker was to be transferred over to the new customer since it was now their car, therefore their tracking system. Of course, the transfers never took place correctly. And to add salt to the wound, thousands of these tracker subscriptions were all priced the same, mostly on direct debit. From memory, around 8500 live and active monthly accounts were investigated.
For the creator this was fairly simple to figure out.
